Track your order

To check your order status, open the order confirmation or shipping confirmation email from GoTooz and select the order status or tracking link. You can also sign in to your customer account to view your orders. If prompted on Shopify's order status page, enter your order confirmation number and verify your email address or phone number. Once your order ships and tracking is available, you can follow the carrier's updates there.

If you can't find your confirmation email or tracking link, contact us with your order number and the email address used at checkout. Please don't share payment details.

Missing USPS package?

First, check the latest USPS tracking update and look around the delivery location, mailbox, parcel locker, or with others at your address. If tracking says delivered but the package isn't there, contact your local Post Office and ask for help locating it. You can also start a USPS Missing Mail search and follow USPS's instructions for the timing and information required.

If the package remains missing and the shipment was insured, review USPS insurance claim instructions to check eligibility, deadlines, and the proof needed. A Missing Mail search and an insurance claim are separate requests. Keep your tracking number, order confirmation, and proof of value handy. If you need shipment details from us to file, contact us and include your order number.